Privacy Policy
How we handle your data
Introduction
Austrian Floral Heritage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website austrianfloralheritage.com (the "Site").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Fill out the contact form on our Site
- Subscribe to our newsletter (if available)
- Participate in any interactive features of our Site
The personal information we may collect includes:
- Name
- Email address
- Phone number (if provided)
- Any other information you choose to provide in your message
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
Use of Cookies
Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide and improve our services.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our Site's structure and content.
Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
Managing Cookies
When you first visit our Site, you will be presented with a cookie consent banner allowing you to accept, reject, or customize your cookie preferences. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our Site, or by adjusting your browser settings.
Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of our Site.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and fulfill your requests
- To send you information you have requested
- To improve our website and user experience
- To analyze website traffic and usage patterns
- To comply with legal obligations
- To protect our rights and prevent fraud
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- To trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential
- When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety
- With your consent or at your direction
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 2 years unless you request earlier deletion.
Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Austrian Floral Heritage aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
You have the right to:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate personal data
- Erasure: Request deletion of your personal data
- Restrict Processing: Request restriction of processing your personal data
- Data Portability: Request transfer of your data to another organization
- Object: Object to our processing of your personal data
- Withdraw Consent: Withdraw consent where we rely on consent to process your data
To exercise any of these rights, please contact us at contact@austrianfloralheritage.com. We will respond to your request within 30 days.
Third-Party Links
Our Site may contain links to third-party websites. These links are provided for your convenience and information. We have no control over the content or privacy practices of these external sites and are not responsible for their privacy policies or practices. We encourage you to review the privacy policy of any website you visit.
Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
Children's Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this Site. If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Site, you consent to the transfer of your information to Austria and other countries where we operate.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Austrian Floral Heritage
Helena Schwarzenberg
Blumengasse 15
1070 Vienna, Austria
Email: contact@austrianfloralheritage.com
Phone: +43 1 234 5678
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.